How do we do it?

Through the practical use of knowledge for purposes of social changes we intend to make available to local government for changes to policies, laws, and procedures.

We support and represent those facing injustice through advocacy.

We motivate and mobilise the community to stand together in unity thus sharing concerns about a specific problem and are willing to devote time, expertise and resources to reach the desired change.

Issues we intend to see change are:

  • Improving to public service delivery
  • Education
  • Development of community-based services
  • Public health
  • Greater accountability of elected representatives of local and national authorities by the establishing of regulating bodies.
  • Decentralisation of government decision-making process and public services
  • New laws that better protect the civil rights and damages to property.
  • Security and Safety to see those serving as Police and Metro Police using their powers responsibly and with respect to the public.

We aim to draw attention to the important issues and direct decision-makers to a solution.

We aim to influence the decision makers at all levels

Mobilise members of the community, to include the wider community

Calling for the accountability and transparency of local government and public/service/institutions.

Our Processes

Representation

When people for whatever reason are unable to speak-up for themselves or when one person is in charge of representing the whole group of people is unable to properly express the interests of those on whose behalf they represent.

Mobilisation

The inclusion of the majority and not solely the few, hence it is important that the majority is encouraged to support the struggle to take actions towards the fulfilment of the common goals. Thus, expanding the base of support, extending from those which are directly affect by the problems to convincing other that this issue is important for then as well.

The mobilising of the community is paramount to stand united to common purposes.

The raising of issues collectively can achieve social change by raising public awareness which changes public opinion.

Empowerment

We aim to find simple ways that can influence the policy and practice at the same time. Those who have been encouraged through this process, experience the radical change about their place in the community and recognise that they have rights and that they can exercise it collectively.

Our methods:

We aim to cause political action, using methods such as civil education and public campaigns, with the aim to influence decision makers.

We want to see our leaders held accountable for failure to deliver. There needs to be forums which reviews performances – management results, escalates issues to higher- level managers, and also direct feedback downwards.

Although governance models for citizen transformation programs can take different forms depending on the context in which they are operating, most have three things in common. First, they don’t just collect citizen feedback—they regularly aggregate and analyse this information, essentially “knitting together” a broad picture of the citizen experience.

Second, because a single citizen journey can require multiple handoffs among departments or agencies, effective governance models define clear accountability across each function that is involved. Finally, citizen transformation governance model’s separate governance policy and operations. Policy governance focuses on top-line metrics and monitors overall quality of service to design and maintain a unified, positive citizen experience. Operational governance tracks citizen satisfaction and metrics at the channel and journey levels and encourages improvements by designing and carrying out customer-care initiatives at a process level.